Evaluation of the Military OneSource Call Center in Select Groups of Callers

The authors evaluate call quality, call outcomes, and caller satisfaction for the Military OneSource call center for military personnel and their families. They provide recommendations for operations and identify areas for future study.

ISBN10:	197740653X
ISBN13:	9781977406538
Number Of Pages:	86
Publication Date:	20210731
Publisher:	National Book Network
Binding:	Paperback

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SKU: 9781977406538

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