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Lead With Your Customer

Lead With Your Customer

In Lead With Your Customer, authors Mark David Jones and J. Jeff Kober offer the key success tools all world-class organizations have in common and explain how your organization can adopt them, using the World Class Excellence Model. For this second edition, the authors present updated examples from organizations including IKEA, Harley-Davidson, Southwest Airlines, Ritz-Carlton, MD Anderson Cancer Center, and, of course, Walt Disney.
ISBN10: 194730884X
ISBN13: 9781947308848
Number Of Pages: 272
Publication Date: 20190207
Publisher: National Book Network
Binding: Paperback
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SKU: 9781947308848
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