Recruiting and Retaining Call Center Employees

Call centers are the first touch in the customer pipe-line. Help these people reach their potential and ensure that they contribute to your bottom-line by improving the training, recruiting, and evaluating your call center employee programs. Use the included case studies to see best practices and manage the ROI of your call center programs.

ISBN10:	1562862944
ISBN13:	9781562862947
Number Of Pages:	240
Publication Date:	20060109
Publisher:	National Book Network
Binding:	Paperback

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SKU: 9781562862947

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